AS ISO 10667.2:2019 Assessment service delivery — Procedures and methods to assess people in work and organizational settings
5.4  Assessment delivery — Conducting the assessment
Where the service provider is responsible, it shall ensure that assessment administrators have the necessary competence based on verifiable experience, training, education or credentials. It shall also ensure that, when administering an assessment to one or more individuals, assessment administrators follow the standardized procedures for the delivery of the assessment and document any deviations from those procedures.
The service provider shall provide documentation detailing the procedures and practices to be followed by assessment administrators during the assessment process, e.g. structured interview procedures, web-cam testing, assessment centre procedures, remote assessment administrations. This includes at least procedures for each particular method, whether administered in an individual, group, or organizational setting, e.g. following standardized procedures for the administration of a test and any pre-approved accommodations or alternative procedures, following pre-defined structures and guides for interviewing.
The service provider shall ensure that appropriate conditions are arranged for assessment administration, whether it be through face-to face or remote, paper-based or computer-based assessments. Appropriate provision for assessment participant support shall be provided and relevant guidance issued to encourage the use of settings that are conducive to a fair and reliable assessment.
Where relevant, the service provider shall document the procedures for assessment administrators to verify the identity of all assessment participants and deal appropriately with any questions, technical or personal problems, or issues arising during the assessment session, e.g. unforeseen interruptions in the assessment or assessment procedures. The service provider shall ensure the security of assessment materials and ensure that all materials are accounted for at the end of each assessment session.
5.5  Assessment delivery — Interpreting and using results
The service provider shall ensure that any assessors responsible for analysing data and providing interpretations and/or classifications relating to the assessment are competent to do so. They shall also have the ability to act in accordance with the documented procedures associated with the relevant assessment methods. When the client is responsible for providing assessors, the service provider shall recommend the required competence and qualifications of the assessors.